Frequently Asked Questions

There may be a few reasons that you don’t have food benefits on your account: 

• You may have purchased all of your foods for the month. You can check your “Purchase History” on your WICShopperapp to see what foods have been purchased recently.
• Check to see if you have an appointment with us scheduled soon. If you don’t have your next WIC appointment scheduled or aren’t sure, call us at 360-378-4474. Please leave us a quick message if you get through to the voicemail. We will usually make your next appointment very close to your “Last Day to Use”.
• If you have a new card or your card has been replaced, be sure to go to the settings menu in the WIC Shopper app and click “Manage Cards”. You can check that your card number in your app matches your current WIC card.

No, there is no need to separate your WIC foods at checkout. Tell the cashier you are using a WIC card before the transaction. Be sure to use your WIC card first, then use another form of payment for the remaining purchases. 

The easiest way to check your balance is with your WICShopper App. You can also check your balance by looking at the bottom of your most recent grocery receipt. For details on what to look for see Shopping with your WIC card. 

You can download the WICShopper App from the Google Play store, or the Apple App store. 

It's important to remember that not all WIC-approved foods are approved for everyone. Your WIC clinic can print you a list of your specific food benefits, or you can check your available benefits on the WIC Shopper App. The WICShopper App WIC Shopping Guide has the MOST updated list of approved foods. To see a General List of WIC-approved foods see the WIC Shopping Guide. 

Find out what infant formulas are covered by WIC, as well as information on formula recalls here: WIC Approved Infant Formula | Washington State Department of Health.